Privacy Policy mbi 918 – Personal Data Protection for Every Member in Malaysia

mbi 918 ("we", "Platform", "Company") are fully committed to protecting the privacy and personal data of every member who uses our platform at mbi918.im. This Privacy Policy is written to explain clearly and transparently how we manage your personal data.

This policy applies to all individuals who interact with the platform mbi 918 in any capacity – including website visitors, registered members, users who make deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), and anyone who contacts our support team.

We regard your trust in mbi 918 as a serious responsibility. As such, we are committed to ensuring your personal data is processed lawfully, fairly, and transparently, in accordance with the Personal Data Protection Act (PDPA) 2010 and applicable international data protection standards.

mbi 918 only collects data that is strictly necessary to deliver our services effectively and to fulfil our legal obligations. The following are the categories of data we collect:

mbi 918 collects your personal data through various transparent and lawful means:

3.1 Information You Provide Directly

• During the new account registration process at mbi918.im
• When completing the KYC process by submitting your identity document (MyKad)
• When making a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX
• When contacting our customer support team via Live Chat or WhatsApp
• When completing feedback forms or competition entry forms

3.2 Automatically Collected Data

• Technical information about your device and browser when you access mbi918.im
• Server log data including IP addresses and navigation activity
• Cookies and similar tracking technologies (see Section 9)
• General location data based on IP address (country/state only, not precise location)

3.3 Data from Third-Party Sources

• Verification information shared with our KYC service providers
• Fraud prevention data from licensed security service partners

Personal data we collect from members mbi 918 used solely for the following purposes:

4.1 Service Provision

• Creating and managing your member account at mbi 918
• Processing deposits in MYR via legitimate local payment methods
• Processing withdrawal requests to your bank account or digital wallet
• Crediting bonuses and VIP rewards to your account based on gaming activity
• Providing effective customer support in Bahasa Melayu

4.2 Security & Legal Compliance

• Conducting identity verification (KYC) processes as required by law
• Detecting and preventing fraud, money laundering, and platform abuse
• Complying with reporting obligations to relevant regulatory bodies and authorities
• Enforcing Terms & Conditions mbi 918

4.3 Platform Enhancement & Communication

• Analysing usage patterns to enhance the gaming experience at mbi 918
• Sending important notifications related to your account, security, or changes to our services
• Keeping you informed about the latest promotions, bonuses, and offers (with your consent)
• Running responsible gambling programmes for members who need them

mbi 918 does not sell, rent, or trade your personal data to any third party for marketing purposes. We only share data in the following limited circumstances:

All third parties with whom we share data are bound by strict data protection agreements and are required to maintain the confidentiality of your information.

Protecting your personal data from unauthorised access, loss, or misuse is a core responsibility of mbi 918. We employ multiple layers of technical and operational security:

• SSL 256-bit Encryption: All communications between your device and mbi 918 servers are encrypted using the same technology employed by Malaysia's leading banks.
• Strict Access Controls: Only authorised mbi 918 staff with a legitimate business need may access member personal data.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: We conduct regular security reviews and tests to ensure our data protection systems remain up to date.
• Staff Training: All mbi 918 staff who handle personal data receive regular data protection training.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all member accounts as an added layer of security.

mbi 918 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

• Active account data: Retained for the duration your account remains active with mbi 918.
• KYC and financial transaction data: Retained for a minimum of 6 years after account closure, in line with Malaysia's anti-money laundering legal requirements.
• Technical log data: Retained for 12 months for security and troubleshooting purposes.
• Customer support communication records: Retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or submit a deletion request.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with strict procedures.

As a member mbi 918, you have the following rights regarding your personal data under Malaysia's PDPA 2010 and our policy:

The mbi918.im website uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. Cannot be disabled.
• Performance Cookies: Collecting information on how visitors use the platform to help us improve mbi 918's services.
• Functional Cookies: Remembering your preferences — such as display format and game settings — for a better experience.
• Security Cookies: Helping us detect and prevent fraudulent activity and keep your account secure.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some features on the mbi 918 platform.

Platform mbi 918 may contain links or integrations to third-party services required for certain functions. This Privacy Policy does not apply to those third-party websites or services.

We recommend reading the privacy policy of each third-party service you use in connection with our platform, including payment processors such as Touch 'n Go eWallet, GrabPay, and DuitNow.

In certain situations, your personal data may be transferred to or processed in countries outside Malaysia. This may occur when we use services from international technology providers or game suppliers whose headquarters are based outside Malaysia.

Where international transfers are required, mbi 918 ensuring that:

• Data recipients provide a level of protection equal to or greater than that required under Malaysia's PDPA.
• Binding data protection agreements are signed with all international data recipients.
• Transfers only occur when necessary and are limited to the minimum data required.

Platform mbi 918 is exclusively for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.

If we find that personal data belonging to a minor has been collected inadvertently, we will take immediate action to delete that data and close the account in question.

Parents or guardians who have reason to believe their child has registered an account with mbi 918 are requested to contact us immediately at support@mbi918.im.

mbi 918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or improvements to how we handle your personal data.

When any material changes are made to this policy:

• The "Last Updated" date at the top of this policy will be updated accordingly.
• We will notify you via email or in-account notification of any changes that significantly affect your privacy rights.
• Continued use of the platform mbi 918 after the changes are published constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically, especially before providing us with any new personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch:

• Email: support@mbi918.im
• Live Chat: Available 24/7 at the bottom-right corner of mbi918.im
• WhatsApp: Malay Language Support

Our usual response time for privacy-related enquiries is within 5 business days. For urgent matters involving data security or potential breaches, we will respond within 24 hours.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection regulatory body.